IMPORTANT NOTICE ABOUT OUR COVID 19 PRECAUTIONS

---

As a valued customer of Teme Acre Cattery, we would like to update you on how we are dealing with the situation related to the COVID-19 Coronavirus. Whilst we remain operational and open for business, the health of our clients and cats, is of the utmost importance to us.

As a result, in order to protect everyone from the risk of infection, we have put the following  strict procedures in place

• You can book your cats stay here with us via our website contact page, email or calling us.

• We are afraid under the current circumstance and guidelines, we will no longer be allowing anyone to enter the Cattery or Reception Area.
• We will be happy to give you a virtual tour via Whatsapp of the cattery, please call us to arrange a virtual viewing. 

• All drop offs and collections will be strictly to an agreed specific time. 
• We will contact you a minimum of 2 days prior to your drop off date to confirm drop off time and collection time, in order to minimise your potential contact with other clients.
• We appreciate that sometimes one can get delayed and if that is the case please call to agree a revised time.

• Please email us the booking form and scanned/photographed vaccination.
• If you are unable to email, please call us so that we can agree appropriate handover of documents.

• Please arrive at the specific agreed time.
• We would like to request customers dropping off their cat/s, to place their secure carrier beforehand, either on the back seat or boot of the car, along with any medication.
• We will collect your cat directly from the car maintaining social distance and wearing personal protective equipment, PPE.
• Pet carrier along with any medication items being dropped off will be disinfected by use of veterinary approved antibacterial spray.
• Your pet will also be given a wipe down with pet safe disposable damp cloth on arrival and just before collection.
• On arrival to collect, we would like to request customers to remain in your car.
• We will bring your cat and any medication out to you and place them in the back seat/boot, maintaining social distance and wearing PPE. 

• Unfortunately, but until further notice in order to reduce the risk of cross-contamination, we can no longer allow any beds, soft toys or blankets from home.
• Please remove any cat collars before arrival.

• We request payments to be made via Bank Transfer as much as possible, where this cannot be done, please inform us in advance for Cash payment.

• If you or anyone in your household feels unwell with symptoms of the virus, or if you have been diagnosed with the virus, or need to self-isolate whilst your cat is with us, please inform us as soon as you can.
• Please do not come onto the premises yourself. 
• Someone ELSE must drop your pet off who has not been in contact with you since showing symptoms.
• If you need to pick an animal up, then someone ELSE must collect your pet who has not been in contact with you since showing symptoms.
• Your pet will be held in our Isolation pen initially as precaution and after 3 days we will move your cat to the main cattery.